🔥☀️SUMMER HEAT WARNING☀️🔥
RETURN QUESTIONS
What is the return policy?
All sales are final. Because our products are food items, they cannot be returned once they have been shipped. However, if your order arrives damaged or items are missing, please contact us through our Contact page with your order number and a description of the issue. Our team will review the situation and, if applicable, process a replacement or refund.
WHAT IF I DONT LIKE MY CANDY?
We’re sorry to hear you didn’t enjoy our candy. Unfortunately, we are unable to offer refunds based on taste preference. As a small business, we put a lot of care into every order and appreciate your understanding.
MY ORDER ARRIVED DAMAGED?
If your package was damaged, please contact us through the Contact section. Include your order number and a brief description of the issue, and we will do our best to resolve it as quickly as possible.
MY ORDER SAYS DELIVERED BUT I DONT SEE IT?
If your package IS MISSING, please contact us through the Contact section. Include your order number, and we will do our best to resolve it as quickly as possible
What if an item is missing from my order?
If an item from your order is missing, please contact us through the Contact section. Include your order number, and we will review the issue and offer either a reshipment or a refund for the missing item.
HOW DO I CONTACT YOU?
TO CONTACT US, PLEASE VISIT THE CONTACT US SECTION AND FILL OUT THE FORM, OR REACH US DIRECTLY AT flavoritoscandyshop@gmail.com
CAN I CANCEL OR CHANGE MY ORDER AFTER PLACING IT?
We ship orders the next day, and sometimes the same day. Because of this, once an order is placed it is not guaranteed that it can be canceled or modified to add additional items. If you need to cancel your order, please contact us as soon as possible. Once an order has shipped, we are unable to cancel it.
SHIPPING QUESTIONS
WHEN WILL I GET MY ORDER?
We ship all orders from Texas, so shipping times may vary depending on your location. Our processing time is 1 business day, and the typical shipping time is 3–5 business days.
I PUT THE WRONG ADRESS?
You must contact us immediately if your shipping address is incorrect. We can update the address manually, but please note that we ship orders the next day and sometimes the same day. Once an order has shipped, we are unable to change the shipping address.
MY PACKAGE IS STUCK IN THE SAME PLACE?
If your package has been stuck in the same place for a while, this can sometimes be normal due to carrier delays. However, if you believe your package may be lost in transit, please contact us through the Contact Us page. Fill out the form and include your order number and a description of the issue. Our team will review it and get back to you within 24–48 hours.
WHATS THE Processing Time?
Our processing time is 1-2 business dayS. Most orders ship the next day, and sometimes even the same day depending on when the order is placed.
Did not Receive confirmation email
If you haven't received an order confirmation email, it may be due to an incorrect email address entry. Please double-check the email address you provided. also check your spam or junk folder. If you still cannot find it, contact us and we will help confirm your order.
HOW CAN I TRACK MY ORDER?
Once your order ships, you will receive a tracking number by email. Search up USPS tracking online and input your tracking number to follow your package until it arrives.
WHY IS MY SHIPPING SO EXPENSIVE?
We understand that shipping can sometimes be expensive. Shipping costs vary depending on your location, and the rates are set by the postal service, not by us. However, orders over $33 qualify for free shipping, which is a great way to save.
WHY HASN'T MY TRACKING UPDATED?
Tracking updates depend on when the carrier scans the package. Sometimes updates can take 24–48 hours to appear. Your package may still be moving even if the tracking hasn’t updated yet.
HOW DO I GET FREE SHIPPING?
FREE SHIPPING ON ORDERS OVER $33 BFORE TAX.
GENERAL QUESTIONS
ARE YOUR CANDIES SOUR OR SPICY?
OUR CHAMOY CANDIES ARE NOT SPICY, BUT THEY DO HAVE A VERY SMALL KICK OF SPICE. AS FOR THE SOURNESS, WE WOULD RATE IT AROUND 5/10 ON THE SOUR SCALE.
HOW LONG DOES THE CANDY LAST?
OUR CANDIES HAVE A LONG SHELF LIFE AND CAN LAST FOR MONTHS. HOWEVER, WE RECOMMEND ENJOYING THEM AS SOON AS THEY ARRIVE BECAUSE THE FRESHER THEY ARE, THE BETTER THEY TASTE.
HOW SHOULD I STORE MY CANDY?
YOUR CANDY CAN BE STORED AT ROOM TEMPERATURE OR IN THE REFRIGERATOR — IT’S COMPLETELY UP TO YOUR PREFERENCE.
DO YOU OFFER FREE GIVEAWAYS?
YES WE DO OFFER A CHANCE TO WIN FREE CANDY IF YOU JOIN OUR TIKTOK LIVES AND JOIN THE GIVEAWAY
HOW CAN I BECOME AN AFFILIATE?
TO BECOME A TIKTOK AFFILIATE, APPLY THROUGH THE TIKTOK SHOP AFFILIATE PROGRAM AND SEARCH FOR FLAVORITOS PRODUCTS TO START PROMOTING. OUR MARKETING TEAM WILL REVIEW YOUR REQUEST AND APPROVE OR DENY IT BASED ON YOUR ACCOUNT STATS.